Shipping policy

Shipping Policy

Thank you for shopping with ETTI KAPOOR. We are committed to delivering your jewellery safely and on time. Please read our Shipping Policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sales, exhibitions, festive seasons, or promotional events, processing times may be slightly longer.

Shipping Within India

  • We deliver across India through trusted courier partners.

  • Estimated delivery time:

    • Metro Cities: 2–5 business days

    • Other Cities & Towns: 3–7 business days

    • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

International Shipping

We ship to selected international destinations.

  • International delivery generally takes 7–15 business days, depending on the destination country and customs clearance.

  • Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country's customs authorities.

  • Delivery timelines may vary based on customs processing.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, package weight, and applicable shipping method.

Any promotional free shipping offers will be displayed on our website and applied automatically during checkout, where eligible.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.

You can use the tracking number to monitor your shipment through the courier partner's website.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy.

If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

ETTI KAPOOR is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

  • Record an unboxing video before opening the package.

  • Contact us within 48 hours of delivery.

  • Share your order number along with photographs and the unboxing video for verification.

After verification, we will arrange a replacement or an appropriate resolution.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding your shipment, please contact us:

ETTI KAPOOR

Email: ekd9818@gmail.com

Website: www.ettikapoor.com