Return & Refund Policy

At ETTI KAPOOR, we take pride in offering premium imitation jewellery. Every product is carefully inspected before dispatch to ensure the highest quality.

Returns

We accept returns only under the following conditions:

• The return request must be raised within 3 days of delivery.

• The product must be unused, unworn, and in its original packaging with all tags, pouches, and accessories intact.

• A valid order number or proof of purchase is required.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned unless they are received damaged or defective:

• Nose Pins
  

• Customized or Personalized Jewellery

• Products purchased during clearance, sale, or promotional offers

Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product:

• Please contact us within 48 hours of delivery.

• Share your order number along with clear photos and an unboxing video.

• After verification, we will arrange a replacement or issue a full refund if a replacement is unavailable.

Exchanges

We currently offer exchanges only for damaged, defective, or incorrectly delivered products.

Refunds

Once the returned item passes our quality inspection:

• Refunds will be processed to the original payment method within 5–7 business days.

• COD order refunds will be processed via bank transfer or UPI after receiving the required bank details.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), return shipping charges will be borne by ETTI KAPOOR.

• For all other approved returns, the customer is responsible for return shipping charges.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any return or refund requests, please contact our customer support:

Email: ekd9818@gmail.com
Website: www.ettikapoor.com

We aim to respond to all queries within 24–48 business hours.